Forums Bugs & issues Sharing doesn't work

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 1 year, 7 months ago.

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  • #5502 Reply

    Caroline

    I shared a file with someone, who received an Axcrypt invitation to download the software and a key. He downloaded the software, but there was no file for him to open. I unshared it and reshaped it, still nothing, and no more emails. I unencrypted it, reencrypted it, then shared it again, still nothing. Please help.

    #5503 Reply

    Svante
    Keymaster

    Hello Caroline,

    You need to actually send the file, after sharing the key with the recipient. We can’t know what your preferred mode of communication is, so we don’t send it.

    How you send the file is up to you – email, share it via Dropbox, carrier pigeon or whatever ;-) But you need to first give the recipient access to open the file *when* he or she gets it, and *then* send it or share it with the recipient.

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