Forums Help & support Signing out

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 11 months, 1 week ago.

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  • #7401 Reply

    Andy Benjamin

    In the old version once I closed the file it was encrypted. Now when I close the file it is still decrypted and I even tried signing out of axcrypt and it is still decrypted. The only way I found to close it encrypted is to reboot the computer. What am I doing wrong?

    #7402 Reply

    Svante
    Keymaster

    Hello Andy,

    Can you explain in more detail what you mean with: “I even tried signing out of axcrypt and it is still decrypted“?

    It would be great with a screen shot showing how you open the encrypted file even though AxCrypt is signed out. My guess is that it’s some form of misunderstanding about the mechanisms, or that the file is open in the application, and AxCrypt can’t remove the temporary decrypted copy because of that.

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