Forums Help & support Still prompting for file password (AxCrypt 2.x)

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 5 months, 3 weeks ago.

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    Romy

    I work on a Mac with a paid version of AxCrypt. I encrypted a file, assigned a share key to another user, and then emailed the encrypted file to that user. He is able to sign in to AxCrypt (PC version, using AxCrypt 2.x free account), but is still prompted for a file password…??? I have never assigned a file password to the file.  Please help! Thank you.

    #15618 Reply

    Prabhukumar R
    Moderator

    Hello Romy,

    I will explain Key sharing features.

    AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

    If they/he want to open the received encrypted file then we have to share the file password with them or the files should be key shared with receivers’ email addresses.

    Key sharing embeds the shared key into the file. The file must thus first be key shared with the recipient, then sent or file shared. Please note that AxCrypt does not share or send the actual file. To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks .

    Sharing a secured file is made directly from the AxCrypt software by choosing the secured file, click the share button and simply select the team member you want to share it to. The recipient just needs a free AxCrypt ID and will be automatically invited via email if necessary. The invitation email contains instructions on how to view and edit the file.

    Still, you are facing any query, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

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