Forums Help & support The Android app does not open any of my files

This topic contains 7 replies, has 2 voices, and was last updated by  Xavier 10 months, 2 weeks ago.

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  • #8431 Reply

    xavier

    I’ve just encrypted my files on Windows , copied them phone, installed the app, logged in,  located the files on phone and selected random ones for decrypting/viewing  and   … nothing happens.  My files are perfectly working jpgs and pdfs. The Acrypt app does not give any error message, just the white background of the app.

    Any clues ?

     

    Much appreciated

    #8432 Reply

    Svante
    Keymaster

    Hello xavier,

    Where are they stored on the phone? What version of Android are you running, and what version of the mobile app?

    #8433 Reply

    xavier

    They’re stored in a folder on the SD card root.

    App  2.1.139

    Andriod  6.0

     

     

    Thanks!

    #8440 Reply

    Anonymous

    Hi again,

    any clues then ?

    Much appreciated.

    #8442 Reply

    Svante
    Keymaster

    Hello Anonymous,

    We are looking into this, and will be releasing a new version shortly hopefully.

    #8742 Reply

    Anonymous

    same problem…

    #8743 Reply

    Svante
    Keymaster

    Hello Anonymous,

    What version of the app are you running?

    Where are the files located on your device?

    #8744 Reply

    Xavier

    <p style=”text-align: left;”>Version 2.1.413 now fixes the problem.</p>
    Thank you very much for your help.

     

     

     

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