Forums Help & support The file does not open.

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 5 months ago.

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  • #13427 Reply

    Jace Choi

    I have run axcrypt and after I opened it, I input the password in the new window and clicked OK, but the file does not open.

    After entering OK, the window disappears and there is no change.

    #13432 Reply

    Prabhukumar R
    Moderator

    Hello Jace,

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

    While viewing the encrypted file (having different password than your sign in password), you have to enter the file password. If you enter the AxCrypt account password instead of file password.So you need to enter the file password.

    If you do not know the file password (which is used for encryption), kindly try to remember the same and then try to decrypt the encrypted file.

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

    If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

    For more info about Password Reset : https://www.youtube.com/watch?v=O6whtjSb3pc and change here: https://www.axcrypt.net/blog/password-reset-axcrypt/

    AxCrypt is file encryption with no backdoor, that means AxCrypt do not store user’s account password, anywhere.

    Please note: Always take a regular backup or keep a separate copy of your important files.

    Still, if you are facing any issues, please feel free to contact our support(support@axcrypt.net) with detailed information about the issue.

    Please check out our video tutorials at https://www.youtube.com/channel/UCoSoXBjq6iCG5232fHoWStA and our other documentation at https://www.axcrypt.net/information/get-started/ to get started with AxCrypt.

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