Forums Bugs & issues The program is not visible in the screen

This topic contains 3 replies, has 2 voices, and was last updated by  Prabhukumar R 3 months ago.

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  • #15832 Reply

    Diego Manrique

    Hi There, when I start the program, it does not appear on my screen, I only can close and interact with it through the notification area.
    Thanks for your time.

    #15838 Reply

    Prabhukumar R
    Moderator

    Hello Diego Manrique,

    AxCrypt application is not proper exit/close in the previous time when AxCrypt application open.

    AxCrypt application is running in the background(not sure). Please check the task manager AxCrypt is running or not? If running means, stop the AxCrypt app. Then start the AxCrypt app. Now it’s working.

    Or Check the AxCrypt app is Minimize or not?

    Still your are facing any issue please follow the below steps.

    Please delete the folder(~/.local/share/axcrypt) to clear the local cache and starts the AxCrypt app like a new.

    Then uninstall the AxCrypt app and install the latest version of the AxCrypt app. You can download the same from our official website: https://www.axcrypt.net/download/  .

    Now install the AxCrypt app and try to start AxCrypting……

    Still, you are facing any issue, please provide detailed information about the issue and write a mail to support@axcrypt.net. We are happy to help you.

    #16017 Reply

    Fernanda

    Una vez que tengo el archivo criptado, entiendo que elijo con quién compartirlo, pero no cómo se envía. Hice la prueba con una dirección de e-mail y el archivo no llega.

    #16022 Reply

    Prabhukumar R
    Moderator

    Hello Fernanda,

    AxCrypt will not send to any file to the user. You will send the encrypted file via(Gmail, yahoo)to other users/recipients.

    I will explain about the key sharing features:

    There is no need to share passwords in order to send or share files securely with others.

    AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

    Key sharing embeds the shared key into the file. The file must thus first be key shared with the recipient, then sent or file shared. Please note that AxCrypt does not share or send the actual file. To see a quick instructional video explaining how to use key sharing, please view https://www.youtube.com/watch?v=9z3KOZD-Yks .

    Still, you are facing any issue, please write a mail to support@axcrypt.net. We are happy to help you.

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