Forums Help & support Trying to recover an important file

This topic contains 2 replies, has 2 voices, and was last updated by  Lili 8 months ago.

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  • #8114 Reply


    Hi there,

    I’m a little ashamed : long time ago in 2012 (i think) i crypted files for testing the app, and amusement (youth mistake). the problem is that the files contains some photos/videos of my aunt, who die later… As we are now in 2017 i have no idea what my password was…and no clue if i may recover this files one day.

    Can anybody say to me if it’s impossible or no to recover crypted files ?

    Thanks in advance

    (sorry for my bad english, i’m french)

    #8115 Reply


    Hello Lili,

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    If you think you almost know the password, we have a simple software allowing you to try to find your password, and you can download the most recent version from and read of how to use it at . Please note that we cannot provide support beyond this.

    Please check the FAQ at for more information.

    #8116 Reply


    Thank you @svante, i will try the software then . If it doesn’t work, too bad for me. It was my fault anyway.


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