Forums Help & support Update requires validation code, but not sent

This topic contains 1 reply, has 2 voices, and was last updated by  Prabhukumar R 4 months, 1 week ago.

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  • #16183 Reply

    Rainer Brinkmann

    I updated from free standalone AxCrypt-2.1.1585.0 to free standalone AxCrypt-2.1.1598.0. Both releases now first require a validation code to be entered, which was allgedly sent to my e-mail account. But I didn’t receive such message from you, nor in the SPAM folder. So I’m not able to use my encrypted files.

    #16186 Reply

    Prabhukumar R
    Moderator

    Hello Rainer,

    We are really sorry to hear this. Sure we are investigating the problem. Please write a mail or contact our support team  support@axcrypt.net. we are happy to help you.

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