Forums Help & support Updated from v1. to v2 now old password won't work

This topic contains 3 replies, has 2 voices, and was last updated by  Barry 1 year, 8 months ago.

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  • #4810 Reply

    Anonymous

    I just updated from V1.7.3156 to v 2 and now my old password (8 characters in length) will not decrypt my files. Please advise my next step- your web site said upgrading would convert my old files. thanks for your help on this.

    #4814 Reply

    Svante
    Keymaster

    Hello Anonymous,

    What should happen is that with version 2 you sign up and create your AxCrypt ID, and set a password. This password has stronger requirements than the 8 character password you apparently used for your existing encrypted files.

    What should happen is that after setting your new password, and signing in to the new version you try to open your existing files. You will then be asked for the old password. Now you enter your existing password and the file is both opened and converted to the AxCrypt 2 format *and* to use the new AxCrypt 2 ID longer password in the future.

    If something else happens, please send a screen shot of the situation.

    #4852 Reply

    Emily

    Hi Savante,

    I manage IT for a small business, and downloaded Axcrypt 2.x on our CEO’s laptop without realizing it was a newer version than the rest of our machines. She eventually found out how to access the 1.x encrypted files once she set up her own ID and password, at which point the files’ existing 1.x-applied passwords were overwritten using her ID-linked password, as you’ve described.

    However, we do NOT want the passwords overwritten with her new ID-linked password. Many files we have encrypted are for use by different employees, with different security levels.

    Now, I’ve tried to decrypt and re-encrypt the file using the right security level of password, but when I re-encrypt the file it doesn’t ask for a password to be set. (I have downloaded 2.x on my machine for testing.)

    At this point I can’t even check what the passwords stored for the files are, since it seems ANY encrypted file opens without a password now that I’m logged in with my ID.

    We are currently using the free version. Is it possible to encrypt a file with a password using the 2.x free version?

    This was such a great, simple software in 1.x, and I’m sorry that in adding these new features in 2.x you’ve lost the simplicity of the original form. If you’ve done this deliberately to encourage more users to purchase Premium, that’s disappointing but understandable, and unfortunately it’s not my call to purchase or not.

    Many thanks for your help.

     

    #4856 Reply

    Barry
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