Forums Bugs & issues Upgraded

This topic contains 2 replies, has 2 voices, and was last updated by  Svante 7 months, 2 weeks ago.

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  • #9734 Reply


    Hello..I recently upgraded AxCrypt and now 80% of my files do not recognize the two passwords that I always used. Do you think if I find the older version then decrypt all, re-install the new version and re-encrypt will work? Or are my files lost forever. Appreciate any help Thank you.

    #9736 Reply


    Your files are only lost if you’ve forgotten the password.

    As long as you know the password you can decrypt them.

    AxCrypt 2 is fully backwards compatible with version 1.7.

    #9743 Reply


    Hello Steve,

    As John says, if you know the password you can open them. It’s hard to say exactly what the problem is for you here, but a screenshot of the message you’re getting usually helps.

    We’ve seen some cases where after an upgrade, users try to access files that have not been accessed for a long time – and then think it’s the upgrade that causes a problem when in fact it’s just that the files were encrypted long ago with a different password (sometimes a misspelled version of the expected password).

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