Forums Bugs & issues Upgraded

This topic contains 2 replies, has 2 voices, and was last updated by  Svante 7 months, 2 weeks ago.

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  • #9734 Reply

    Steve

    Hello..I recently upgraded AxCrypt and now 80% of my files do not recognize the two passwords that I always used. Do you think if I find the older version then decrypt all, re-install the new version and re-encrypt will work? Or are my files lost forever. Appreciate any help Thank you.

    #9736 Reply

    John

    Your files are only lost if you’ve forgotten the password.

    As long as you know the password you can decrypt them.

    AxCrypt 2 is fully backwards compatible with version 1.7.

    #9743 Reply

    Svante
    Keymaster

    Hello Steve,

    As John says, if you know the password you can open them. It’s hard to say exactly what the problem is for you here, but a screenshot of the message you’re getting usually helps.

    We’ve seen some cases where after an upgrade, users try to access files that have not been accessed for a long time – and then think it’s the upgrade that causes a problem when in fact it’s just that the files were encrypted long ago with a different password (sometimes a misspelled version of the expected password).

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