Forums Help & support Use axcrypt account on another computer

This topic contains 3 replies, has 3 voices, and was last updated by  Azhaguraja B 7 months, 3 weeks ago.

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  • #13442 Reply

    Len

    I setup an Axcrypt premium account for a client and trying to test options for him using this account on my computer. Error when trying to encrypt. Is this a user issue? How do I get around this?

    error msg screen shot

    #13443 Reply

    Svante
    Keymaster

    Hi Len,

    It should not have anything to do with the account.

    Please make a complete error report as described here https://www.axcrypt.net/blog/send-complete-error-report/ .

    #13455 Reply

    Len

    Svante,

    Got all the info and detailed email ready to send as requested above and thought I ought to try it again before I sent it. Worked. No idea why ok today but not yesterday.

    Does app add Axcrypt folders under user?

     

    #13478 Reply

    Azhaguraja B
    Keymaster

    Hello Len,

    The above exception happened might be the user account does not have enough access permission to create a file on that file path. or the previous process was dropped/stopped forcefully.

    Good to hear, it is working again.

    Yes, AxCrypt app used to create a temporary folder(C:\Users\‘User Name’\AppData\Local\AxCrypt) inside the users folder only. There AxCrypt will keep the local app settings cache and logs.

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