Forums Help & support Wrong password

This topic contains 1 reply, has 2 voices, and was last updated by  Svante 9 months, 4 weeks ago.

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    Stefan

    I cannot decrypt all files made in version 1. I have a different password in version 2 (for the account) then the one I used for encrypting the files in version 1.

    Some files, made in version 1, I can Decrypt, others I can not. Both the old password as the new password do not work.

     

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    #7474 Reply

    Svante
    Keymaster

    Hello Stefan,

    On January 3 it appears you performed a password *reset* – setting a new password without knowing the previous. You created your account in September 2016. The most likely cause for your problem is that LinkedIn-docx.axx was encrypted before January 3, and after September 2016 using the password you used with us during that period, before the password reset.

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