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Viewing 15 posts - 1 through 15 (of 132 total)
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  • in reply to: You are already connected with this password #14257

    Prabhukumar R
    Moderator

    Hello Gabriel,

    AxCrypt will keep track on the opened encrypted files, to update and re-encrypt the same. If we opened the file and updated the contents, then AxCrypt will re-encrypt the updated file.

    So after editing the encrypted files, we have to click the broom icon or sign out from the AxCrypt app to re-encrypt the updated files.

    We have to close all the instance of the encrypted file(s) opened application.

    For example: You opened an encrypted document and updating the document. At the same time, If you have opened another document in the same application, or even if just the application is running without an opened document, AxCrypt can’t be sure enough to actually do the re-encryption.

    So we have to close all the opened application instances.

    Please explain how to share your Encrypted file to your Colleague? Using Key share features? or send to encrypted file and you shared the file password?

    If your are asking any other quires, you can feel free to contact our support via support@axcrypt.net .

    in reply to: The .EXE Problem #14256

    Prabhukumar R
    Moderator

    Hello habol,

    AxCrypt 1.x can create self decryptable .exe files. Due to some security issues, AxCrypt 2.x do not support that features. For more info, Please refer the blog: https://www.axcrypt.net/blog/avoid-self-decrypting-files/ .

    in reply to: encryption key expiration #14252

    Prabhukumar R
    Moderator

    Hello Robert,

    No possibility to set their password to an expire after certain number of days.

    You can share the encrypted files with other users using AxCrypt key sharing  Feature.

    There is no need to share passwords in order to send or share files securely with others.

    AxCrypt has a key sharing feature letting you add recipients by email address, who when they receive the file can open it with their own AxCrypt password.

    For more information about Key sharing here: https://www.youtube.com/watch?v=9z3KOZD-Yks   

    If your are asking any other quires, you can feel free to contact our support via support@axcrypt.net .

    in reply to: No encrypt option in context menu #14230

    Prabhukumar R
    Moderator

    Hello John,

    We are check with our local environment its working fine in Context menu option..

    Please check whether you are using the AxCrypt portable version or installed version?

    Currently, the AxCrypt right-click context menu is available only in the windows (Installer) version of the AxCrypt app. You can see the same by installing the latest version of the AxCrypt app in your windows system.

    We can find the major differences between the standalone version and installer version of AxCrypt,  by clicking the following link: https://www.axcrypt.net/support/faq/#download-version .

    If the above does not help,Please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.


    Prabhukumar R
    Moderator

    Hello Dale,

    If the file was encrypted with other than the AxCrypt account sign in password, then we have to enter the file password to decrypt/open the encrypted files.

    When we double-click on the encrypted file(s) from the explorer window, AxCrypt will prompt the user to enter the sign-in password.

    If the file was encrypted with the sign in password, then AxCrypt will open the encrypted file without asking anything.

    At the same time, if the file encrypted with other than the sign-in password, you will be prompted to enter the file password.

    AxCrypt 2.x uses a single sign-in password to encrypt/decrypt the files. File password is required when the file was encrypted with the different passwords.

    In the latest version of AxCrypt app, we can open the encrypted files directly by entering the file password in the sign-in dialog.

    If both the sign-in and file password are same, then the AxCrypt app will get signed in.

    If both the passwords are different, then the file will get opened without signing in to the app.

    If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net .

    in reply to: Open encrypted PDFs #14216

    Prabhukumar R
    Moderator

    Hello Luis,

    AxCrypt encrypted files should have a file extension “.axx”. Also, default application for the file type “.axx” should be AxCrypt app only.

    Might be, the default application is not mapped for the file extension “.axx” in your system. So please change the default application to AxCrypt for the file extension for “.axx” with the help of following links,

    https://support.microsoft.com/en-us/help/4028161/windows-10-change-default-programs or https://support.microsoft.com/en-us/help/18539/windows-7-change-default-programs

    Now all the encrypted files with the file extension ‘.axx’ will be opened  by double clicking the file.

    If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net .

    in reply to: How to change Main password on Axcrypt 2.X #14215

    Prabhukumar R
    Moderator

    Hello Terry ,

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

    For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

    Still, you can open/decrypt the old encrypted files with the original file password(which was used in the file encryption process).

    For more info about Password Change and Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc and https://www.axcrypt.net/blog/password-reset-axcrypt/

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/ . Please note that we cannot provide support beyond this.

    If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net .

     


    Prabhukumar R
    Moderator

    Hello Ron,

    It is ok to enter the email address to sign in to the AxCrypt app with your AxCrypt account credentials.

    It might be happened, when the AxCrypt local cache files(C:\Users\User name\AppData\Local\AxCrypt) removed from your pc/machine. Removal happened, when you clean the temp files with any other third party tools or used the AxCrypt app features Reset button in the sign in password dialog or File | Options | Clear All Settings & Restart.

    No need to worry about this. Just open the AxCrypt app and enter your AxCrypt app credentials. This is a normal behavior.

    Happy AxCrypting…..

    in reply to: PASSWORD LOST #14178

    Prabhukumar R
    Moderator

    Hello Kaloyan,

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    Please note: AxCrypt is file encryption with no backdoor, that means AxCrypt do not store user’s account password, anywhere. Nobody can decrypt the encrypted files without the file password used in the file encryption. This is the way AxCrypt app was designed.

    Unfortunately, if you do not know the password for an AxCrypt-encrypted file you cannot open it, even if you can sign in to the account. This is by design, it’s just this situation that AxCrypt is made for and it works like this even if you actually are the original owner of the file.

    If you know some part of the password, then you can download and use the most recent version of AxBruteForce from https://account.axcrypt.net/Download/AxBruteForce.exe , to decrypt the files.

    If you do not remember the password to your account, you can always reset it. This is not a way to recover encrypted files! It’s only to allow you to sign in to the AxCrypt app and web. The new password will be used to encrypt new files. Go to https://account.axcrypt.net/Home/PasswordReset to do this, or you can also go there from AxCrypt with File | Options | Password Reset.

    For more info about Password Reset: https://www.youtube.com/watch?v=O6whtjSb3pc  and https://www.axcrypt.net/blog/password-reset-axcrypt/ .

    If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net .

    in reply to: can not open encrypted files anymore #14177

    Prabhukumar R
    Moderator

    Hello Dang,

    AxCrypt will allow the users to decrypt the encrypted file with the original password which is used for encryption.

    If the file was encrypted with a different password than your sign in password, then you have to enter the file password while viewing/decrypting the encrypted file.

    For example: Try to encrypt a file with your AxCrypt password and then reset your AxCrypt account password using Reset Password Feature. Now if you open the encrypted file, you will be prompted for enter the file password (which is used for encryption of the file).

    If you think you almost know the password, we have simple software allowing you to try to find your password, and you can download the most recent version from https://account.axcrypt.net/Download/AxBruteForce.exe  and read of how to use it at https://www.axcrypt.net/axcrypt-brute-force/   . Please note that we cannot provide support beyond this.

    If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net .

    in reply to: Right click #14176

    Prabhukumar R
    Moderator

    Hello LAIGNIER,

    It might be happened because of some firewall/antivirus or other third party applications are blocking the AxCrypt app. So please check the firewall or other software settings.

    Please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.


    Prabhukumar R
    Moderator

    Hello Ian,

    Sorry to say, We cannot hiding the File names.

    We can select multiple files, including all files in a folder, to be secured in a single operation. They still remain individual files, and the folder itself is not secured, just the files in it.

    AxCrypt app having a feature called Anonymous Rename, If you used the feature, then the user selected files will be renamed into some random numbers(The original file name can’t seen).

    Using the Anonymous Rename menu option(File| Anonymous Rename) in the AxCrypt app, We can rename the AxCrypt secured files into some random numbers.

    in reply to: My paid subscription is not giving me paid status. #14145

    Prabhukumar R
    Moderator

    Hello Don,

    After purchasing Premium, you will need to sign out and then sign in again in the AxCrypt app and it will automatically enable Premium feature. Sign in to the AxCrypt app with the internet connection. Because AxCrypt app will try to sync your subscription details from our secured servers to your local machine.

    Internet is Required for the first time of login after creating account or purchasing Premium/Business Subscriptions or resetting the account password via the AxCrypt account site. Because AxCrypt app will try to fetch your subscription and account details from our secured servers to the locally installed AxCrypt app.

    If the user’s system is not connected with an internet(offline state), then the AxCrypt app don’t know about your recent purchase or account/subscription updates. So After purchasing Premium, you will need to sign in to the AxCrypt app with internet enabled.

    If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.

    in reply to: Did not receive email #14139

    Prabhukumar R
    Moderator

    Hello Tony,

    I am sorry to hear this.

    AxCrypt usually sends the verification mail(s) to the users while they are registering. Based on email filter settings, sometimes it will be there in the user’s spam/junk folder.

    So please check once again your mailbox folders. Still, you are facing the same problem, Please feel free to contact our support via support@axcrypt.net.

    • This reply was modified 2 weeks, 4 days ago by  Azhaguraja B.
    in reply to: AxCrypt 2.0 and 1.7 #14136

    Prabhukumar R
    Moderator

    Hello mark,

    AxCrypt 1.x and 2.x are compatible in the sense that 2.x can open all files secured with 1.x. In addition to that, 2.x implements of lot of new rich features, while some functions of 1.x are deprecated. Files secured with AxCrypt 2.x are not possible to open with AxCrypt 1.x.

    Please note: You cannot have both AxCrypt 1.x and 2.x installed at the same time.

    Still, you can open/decrypt the old encrypted files with the original file password(which was used in the file encryption process).

    If the above does not help,please provide more information about the issue and write a mail to support@axcrypt.net . you can send a screenshot showing where the problem is, it often helps us understand.

Viewing 15 posts - 1 through 15 (of 132 total)