[Prabhukumar RModerator]

Hello Thompson,

Please write an email to our support team at support@axcrypt.net. our support team will help you further.

[Prabhukumar RModerator]

Hello deWOZ,

Can you explain please how you have closed the AxCrypt app?

This may be because of AxCrypt is running in the background process. When you close the AxCrypt app, please sign out and then Exit the AxCrypt app.

Please don’t do the task manager and End the process, it may be your file running in the background, and it happens on corrupted/damaged

If you are asking any Queries, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello alyx,

Please write an email to our support team at support@axcrypt.net. our support team will help you further. Also, please tell about – which operating system version and AxCrypt app version you are using?

[Prabhukumar RModerator]

Hello Daniel,

You have the same question asking in Support. we already respond to your question via email. Please check your email.

“Please avoid sending the same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello Frédéric,

We think, your files are not given full permission. Please check and give full access(write/read) for the files

AxCrypt is a file encryption software and it requires a full write access to the path when encrypting/decrypting the files.

Please provide the necessary access(write access for the currently signed in user) to the file path and then try to encrypt/decrypt the files under the specified location.

We also found something in the internet to resolve the same,

https://support.apple.com/en-in/guide/mac-help/mchlp1203/mac ,

https://support.apple.com/en-in/guide/mac-help/mchlp1038/11.0/mac/11.0

https://community.firecore.com/t/an-error-occurred-access-denied-after-macos-catalina-update/18711,

Please check the above links and try to resolve the issue, if you are agree/ok with the solution. We do not guarantee about others support answers. But we are just helping the user to verify and resolve the issue.

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Jacques,

Please read the link for more information about offline & online https://www.axcrypt.net/blog/axcrypt-online-vs-offline/

If you are asking any Query, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello David,

AxCrypt will not close the business. Because we are running successfully over 15+ years. Incase if we stopped the business, We have a standalone version and the AxCrypt software is available in other third party websites.

So no need worry for this. But the AxCrypt app does not have a backdoor, means without AxCrypt, you can’t able to open the .axx extension files (which are all encrypted by AxCrypt).

[Prabhukumar RModerator]

Hello Max,

We wish to add one more info. We need to update the contents of the encrypted files to re-encrypt with the new password. So just update the contents of the previously encrypted files.
Or we will share one workaround – Use the Upgrade files to AES-256 file menu option to re-encrypt all the files with a new password

[Prabhukumar RModerator]

Hello Max,

How long does it take for the update to happen then? -not much time, immediately reflected on your AxCrypt account.

[Prabhukumar RModerator]

Hello Max,

After changing the password, can the files encrypted with the old password still be opened with the old password ?  — No. After changing the password, old encrypted files will open in the new password.

Note that the file can actually still be opened with the original password, since the file encryption key is encrypted with that also, still (until it’s updated).

When you change (not reset) your password for your AxCrypt ID account, *all* files previously encrypted with that AxCrypt ID account will automatically open with the new changed password.

[Prabhukumar RModerator]

Hello Max,

When you change (not reset) your password for your AxCrypt ID account, *all* files previously encrypted with that AxCrypt ID account will automatically open with the new changed password.

Please read more information about password change and reset, please check out our blog: https://www.axcrypt.net/blog/password-reset-and-axcrypt/

If the above doesn’t help, please write a mail to support@axcrypt.net.

[Prabhukumar RModerator]

Hello Werner,

Please write an email to our support team at support@axcrypt.net. our support team will help you further.

[Prabhukumar RModerator]

Hello Tony,

Sorry to say, Currently, we are not supporting command line options. We will add that feature in future versions of the AxCrypt app.

AxCrypt is a user mode and independent app.

If you are asking any Query, please write us at support@axcrypt.net.

[Prabhukumar RModerator]

Hello Dan,

You have the same question asking in Hubspot. we already respond to your question via email. Please check your email.

“Please avoid sending a same query in different mediums. You may get the duplicate response”

[Prabhukumar RModerator]

Hello PHILLIP,

Once you have sign-out the AxCrypt app. AxCrypt asks for the password when you open the files. Please try to open the folder inside the encrypted files.

If the above doesn’t help, please provide more information about the issue and some screenshots and write a mail to support@axcrypt.net.

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