Privacy policy

We respect your privacy – that is one of the main reasons why we make AxCrypt. We also believe that you, as one of our users, are more concerned about this than the average computer user.

Our privacy policy, of course, complies with the General Data Protection Regulation (GDPR). In this privacy policy, we mention what we know about you, what we do with the information and why we need it. You can always withdraw your consent and request us to delete your data. We have a dedicated GDPR page, if you are interested in learning more.

When you sign up with us, you do agree that we may send you occasional e-mails such as newsletters, offers and information about new and updated products and services from us. You can opt out, i.e. unsubscribe, at any time by clicking the link provided for this in such emails.

During the installation and sign up procedure AxCrypt may contact one of our servers, if you allow it, and send us some minimal information.

This information is limited to:

  • Your email address.
  • Your operating system version, i.e. Windows Vista/2008/7/8/10 etc.
  • Your selected language, i.e. English or French etc.
  • The product version being installed.

In addition to specific sign up information, when a device contacts a server of HTTP some information is always made available and we log this. This may include:

  • Your IP-address.
  • The date and time.
  • The URL accessed on our server.

We also log some additional specific events that are determined by the server access and internal procedures. This includes:

  • What type of emails we automatically send to you (activation, welcome etc).
  • When an unexpected error (exception) occurs.

All our servers are physically located in Sweden. We do not store any information created by the use of AxCrypt as described above anywhere else. For certain events, emails are generated, for example, non-delivery reports from your email provider or error logs. These emails may be sent to our staff who may be using commercial email service providers with international data centers.

For Business users we do ask for some additional information. When creating a subscription, you fill in your address and VAT number, if applicable. We use this information to make VAT-deduction possible for EU-companies, and to display on invoices. For Business users, we also use a Customer Relationship Management (CRM) system where this information is stored. This is solely for the purpose of providing our users with support. The CRM system is hosted by Bitrix24 in Frankfurt, Germany.

It’s obvious why we need some of the information. We try to keep the amount of information logged and stored to a minimum, and we store no personal or sensitive information except your email address. Any confidential information you store on our servers is encrypted with your password, which we do not store or know, except briefly during the server interaction.

The other information is practical for us to see how and where AxCrypt is being used, so as to better prioritize development. It also to gives us a nice warm feeling seeing how much it’s being used!

We also use the information logged to trace the events of usage when we receive and work with support requests. It has proven to be very helpful for us and improves the quality of support by for example seeing when last a successful sign in was made.

Should you have any specific questions about what we need a particular piece of information for, or if you want your data removed, please contact us at support@axcrypt.net.